Last updated: [Effective Date]
This Refund & Cancellation Policy explains the terms under which refunds and cancellations are handled for purchases made on [Company Legal Name] (the “Services”).
1. Digital Products Are Generally Non-Refundable
All products and services offered on this website are digital goods and services delivered electronically. Because access credentials, downloadable artifacts, or service credits are delivered immediately upon successful payment, all sales are final and purchases are non-refundable once they have been delivered, except in the limited circumstances described in this policy.
2. Exceptions: Force-Majeure Technical Failure
We stand behind our products. If a purchased product or service fails to function due to a technical fault on our side that we cannot resolve within a reasonable time, you may be eligible for a full refund. To be considered, all of the following conditions must be met:
- You report the issue to [Support Email] within 7 days of purchase.
- You cooperate with our support team to reproduce and troubleshoot the issue.
- Our team confirms that the failure results from a technical defect within our control and cannot provide a functional workaround or replacement.
3. What Is Not Eligible for a Refund
- Change of mind, or purchases made by mistake.
- Failure to read the product description, requirements, or documentation before purchase.
- Issues caused by your environment, third-party services, or misuse.
- Products or credits that have already been partially or fully consumed.
- Requests made after the reporting window described above.
4. Cancellations
Because delivery is immediate, orders cannot be cancelled once payment is complete and the product has been delivered. If you believe an order was placed in error, contact us as soon as possible at [Support Email]; we will review each request on a case-by-case basis.
5. Chargebacks
We encourage you to contact us before initiating a chargeback so that we can resolve any issue directly. Initiating a chargeback for a delivered digital product without first contacting our support team may result in suspension of your account.
6. How to Request a Refund
To request a refund under an eligible exception, email [Support Email] with your order reference and a detailed description of the technical issue. Eligible refunds are processed to the original payment method within a reasonable time after approval.
7. Contact
For all refund and cancellation inquiries, please contact us at [Support Email].